Refund policy

We want you to love your order. If something isn’t right, we’ll make it right.

Because our products are handmade and used for personal use, we do not accept returns used items. However, if your order arrives damaged, defective, or incorrect, please reach out within 14 days of delivery, and we’ll take care of it.

To request a replacement or refund, email us with your order number and a photo of the issue. Once reviewed, we’ll offer a replacement or refund depending on the situation.

If your item is unused and still in its original packaging, you may request a return within 14 days of delivery. 

Please note:

• We do not offer refunds for scent preference
• Shipping costs are non-refundable
• Orders marked as delivered cannot be replaced unless there is clear damage or error

We’re here to help and want you to have a good experience with Kira Rose Living. If you have any questions, don’t hesitate to reach out.